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Your health and safety, as well as that of our Ambassadors, remain our most concern. We are committed to following all recommended guidelines to ensure a safe and comfortable shopping experience.

We look forward to seeing you,

La Maison MIKIMOTO

www.mikimoto.fr
mikimoto.paris@mikimoto.fr
+33 1 42 60 33 55

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VISIT SITE
Frequently Asked Questions

Frequently Asked Questions

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Where, other than in Paris, can I find a Mikimoto store?

We are located all over the world. Please click below to discover our stores in Europe, Asia and the United States.

Store Locator
How should I take care of my jewellery?

Use a soft, dry cloth and gently wipe your jewellery to remove any perspiration or dirt after it has been worn. It is advisable to remove your jewellery when applying make-up, when cooking, when washing your face or when bathing.


PEARL CARE
How do I replace the battery of a watch or clock?

We recommend that you do not replace the battery on your own, as watches and clocks are mechanical objects. If you live overseas, take your watch or clock to a watch dealer for assistance. Please refer to the link below for watch battery numbers.

REPLACING A WATCH BATTERY REPLACING A CLOCK BATTERY
I want to get my pearl necklace restrung.

Regardless of where you bought your Mikimoto jewellery, you can always bring your necklace to any Mikimoto store for assistance. Please note that the repair charge and turnaround will differ between our Japanese and overseas stores. Please contact a Mikimoto store near you for details.

Store Locator

We recommend that where you are sending products to us (other than in person) that you use a courier service or recorded delivery to confirm that the products were received by us. For online customers with repairs or appraisals questions, please contact us here by selecting the "Still Need Assistance" button below.

Still Need Assitance
What is considered a repair?

These are common repair jobs:

  • Restringing your pearl strands and bracelets
  • Remounting pearls on rings, earrings, pendants and brooches
  • Resizing rings
  • Lengthening or shortening pearl strands, bracelets and pendant chains
  • Ordering lost earring backs or lost pearls
  • Converting pierced earrings to non-pierced or non-pierced to pierced (if applicable)
  • Matching half pair of earrings
How do I know that my pearl jewellery is Mikimoto?

You can always identify Mikimoto jewellery by our trademark, which is either the outline of an oyster or the Mikimoto name engraved on every jewel. This engraved mark can be found in the following locations:

  • Necklaces and bracelets: back of clasp. They are also fitted with a signature M charm. As the clasp is the only place in a strand or bracelet where the Mikimoto trademark is engraved, it is not possible to appraise a strand or a bracelet as genuine Mikimoto without it
  • Earrings: on post, earring nuts or back of earrings
  • Rings: inside the shank
  • Pendants: on the back of the bail
  • Brooches: on the underside of the brooch
Where, other than in Paris, can I find a Mikimoto store?

We are located all over the world. Please click below to discover our stores in Europe, Asia and the United States.

Store Locator
How do I replace the battery of a watch or clock?

We recommend that you do not replace the battery on your own, as watches and clocks are mechanical objects. If you live overseas, take your watch or clock to a watch dealer for assistance. Please refer to the link below for watch battery numbers.

REPLACING A WATCH BATTERY REPLACING A CLOCK BATTERY
I want to get my pearl necklace restrung.

Regardless of where you bought your Mikimoto jewellery, you can always bring your necklace to any Mikimoto store for assistance. Please note that the repair charge and turnaround will differ between our Japanese and overseas stores. Please contact a Mikimoto store near you for details.

Store Locator

We recommend that where you are sending products to us (other than in person) that you use a courier service or recorded delivery to confirm that the products were received by us. For online customers with repairs or appraisals questions, please contact us here by selecting the "Still Need Assistance" button below.

Still Need Assitance
What is considered a repair?

These are common repair jobs:

  • Restringing your pearl strands and bracelets
  • Remounting pearls on rings, earrings, pendants and brooches
  • Resizing rings
  • Lengthening or shortening pearl strands, bracelets and pendant chains
  • Ordering lost earring backs or lost pearls
  • Converting pierced earrings to non-pierced or non-pierced to pierced (if applicable)
  • Matching half pair of earrings
How should I take care of my jewellery?

Use a soft, dry cloth and gently wipe your jewellery to remove any perspiration or dirt after it has been worn. It is advisable to remove your jewellery when applying make-up, when cooking, when washing your face or when bathing.


PEARL CARE
How do I know that my pearl jewellery is Mikimoto?

You can always identify Mikimoto jewellery by our trademark, which is either the outline of an oyster or the Mikimoto name engraved on every jewel. This engraved mark can be found in the following locations:

  • Necklaces and bracelets: back of clasp. They are also fitted with a signature M charm. As the clasp is the only place in a strand or bracelet where the Mikimoto trademark is engraved, it is not possible to appraise a strand or a bracelet as genuine Mikimoto without it
  • Earrings: on post, earring nuts or back of earrings
  • Rings: inside the shank
  • Pendants: on the back of the bail
  • Brooches: on the underside of the brooch

If you still need help, contact us here.

Contact us